Refund policy
Return & Refund Policy — Premium Home Essentials
At Premium Home Essentials, your satisfaction is our priority. We stand behind the quality of every product we deliver.
Eligibility for Return/Replacement We offer a 7-day replacement or refund policy strictly for products that are:
- Delivered in a damaged or broken condition
- Incorrect (wrong item sent)
Mandatory Requirement — Unboxing Video Proof To process any return or refund claim, customers must provide a clear, unedited video of the unboxing of the package from the moment of opening. Claims submitted without unboxing video proof will not be accepted. This policy is in place to ensure a fair and fraud-free experience for all our customers.
How to Raise a Claim Email us at [your support email] within 7 days of delivery with:
- Your order number
- A description of the issue
- The unboxing video and photos of the damaged/wrong product
Refund Process Once your claim is verified, we will process a replacement or refund within 5–7 business days. Refunds for prepaid orders will be credited to the original payment method. For Cash on Delivery orders, refunds will be processed via bank transfer or UPI.
Non-Returnable Conditions
- Products damaged due to misuse or mishandling after delivery
- Claims raised after 7 days of delivery
- Claims submitted without unboxing video proof
We reserve the right to reject claims that do not meet the above conditions.